General Terms and Conditions of Use and Licensing

These General Terms and Conditions of Use and Licensing ("Terms") govern access to and use of the ZapRag platform, developed and operated by GBS Systems Ltda, registered under CNPJ No. 04.770.406/0001-04, headquartered at Rua Dona Antônia de Queirós, 549, Consolação, São Paulo/SP, CEP 01.307-014 ("GBS" or "Company").

By accessing or using ZapRag, the user declares that they have read, understood, and fully accepted these Terms, as well as the Privacy Policy. If you do not agree, you must immediately cease use of the platform.

• Platform: the ZapRag software, including web applications, APIs, and associated services.
• User: any individual or legal entity that accesses or uses the Platform.
• Session: each active connection to a messaging service (WhatsApp, Telegram, etc.) configured on the Platform.
• User Content: messages, files, documents, and any data entered by the User on the Platform.
• AI/Artificial Intelligence: natural language processing features provided by third-party providers (Google Gemini, OpenAI, Mistral, Grok).

The ZapRag Platform is a productivity tool that centralizes conversations from multiple messaging services, enabling search, transcription, document indexing, and artificial intelligence queries. GBS grants the User a limited, non-exclusive, non-transferable, and revocable license to use the Platform, in accordance with the contracted plan.

• The User must provide truthful, complete, and up-to-date information at the time of registration.
• The User is responsible for safeguarding and maintaining the confidentiality of their access credentials.
• Any activity carried out under the User's account shall be their sole responsibility.
• GBS reserves the right to suspend or cancel accounts that violate these Terms, without prior notice.

• The Platform offers free and paid plans, with features and limits described on the pricing page.
• Paid plans are billed monthly or annually, as selected by the User.
• Payments are processed through the Stripe platform. GBS does not store credit card data.
• GBS may change plan prices, notifying the User at least 30 days in advance.
• Cancellation may be done at any time. There are no cancellation fees or penalties.
• After cancellation, User data remains available for 30 days for export.

The User agrees to:

• Use the Platform exclusively for lawful purposes and in compliance with Brazilian legislation.
• Not use the Platform for sending spam, unsolicited bulk messages, or abusive practices.
• Not perform reverse engineering, decompilation, or unauthorized access attempts on GBS systems.
• Not share access credentials with third parties.
• Respect the limits of the contracted plan, including number of sessions and storage volume.
• Not use the Platform for activities that violate the terms of use of WhatsApp, Telegram, or other connected services.

• AI features are provided by third-party providers (Google, OpenAI, Mistral, xAI). The User is responsible for obtaining and configuring their own API keys.
• AI usage costs are the sole responsibility of the User, charged directly by the providers.
• GBS does not guarantee the availability, accuracy, or suitability of AI-generated responses.
• The User must verify AI-generated information before making decisions based on it.

• The ZapRag Platform, including source code, design, brand, and documentation, is the exclusive property of GBS Systems Ltda.
• User Content remains the property of the User. GBS does not claim any rights over it.
• The User grants GBS a limited license to process the Content exclusively for the provision of the contracted service.

GBS processes the User's personal data in compliance with the California Consumer Privacy Act (CCPA/CPRA) and other applicable US privacy laws. For detailed information on data collection, use, storage, and sharing, please see our Privacy Policy.

• All messages are encrypted with AES-256-GCM at rest.
• GBS does not access, read, or analyze User message content, except with express authorization for technical support.
• The User may request deletion of their data at any time, as provided by the CCPA.

• GBS will use commercially reasonable efforts to maintain Platform availability.
• GBS does not guarantee uninterrupted availability and shall not be liable for interruptions caused by scheduled maintenance, third-party failures, or force majeure.
• Scheduled maintenance will be communicated in advance when possible.

• GBS shall not be liable for indirect, incidental, consequential, or punitive damages arising from the use of the Platform.
• GBS's total liability, for any cause, is limited to the amount paid by the User in the last 12 months.
• GBS is not responsible for data loss resulting from the User's failure to maintain adequate backups.
• GBS is not responsible for blocks, suspensions, or restrictions imposed by WhatsApp, Telegram, or other connected services.

• The User may close their account at any time.
• GBS may suspend or terminate the User's access in case of violation of these Terms, without prior notice and without right to refund.
• After termination, User data will be retained for 30 days and then permanently deleted.

GBS reserves the right to modify these Terms at any time. Material changes will be communicated by email or through the Platform at least 15 days in advance. Continued use after notification constitutes acceptance of the changes.

• These Terms constitute the entire agreement between the User and GBS.
• The invalidity of any clause does not affect the remaining clauses.
• Tolerance regarding non-compliance with any obligation does not constitute waiver.

These Terms are governed by the laws of the Federative Republic of Brazil. The parties elect the jurisdiction of the District of São Paulo/SP as competent to resolve any disputes, waiving any other jurisdiction, however privileged it may be.

For questions, complaints, or exercise of rights related to these Terms, please contact:
GBS Systems Ltda
Email: contato@zaprag.ai
Address: Rua Dona Antônia de Queirós, 549, Consolação, São Paulo/SP, CEP 01.307-014
CNPJ: 04.770.406/0001-04